Privacy Policy

1. Introduction

Cyberix S.A.S. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our communication and business management platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us:

• Account Information: Name, email address, phone number, company name, password
• Profile Information: Bio, avatar, social media links, address details
• Billing Information: Payment method details, billing address, tax ID
• Business Information: Company details, team member information

2.2 Customer Data

When you use our platform to manage customer communications, we process:

• Contact Information: Names, phone numbers, email addresses of your customers
• Conversation Data: Messages, media files, conversation history
• Customer Metadata: Tags, notes, custom fields, interaction history
• Subscription Data: Customer subscription status, plans, payment history

2.3 Communication Content

We process content from various channels:

• WhatsApp Messages: Text messages, media files, document attachments
• Social Media: Posts, comments, messages from Facebook and Instagram
• Google My Business: Reviews, Q&A responses, business information
• Message Templates: Template content, variables, media attachments

2.4 Automatically Collected Information

• Usage Data: Features used, time spent, interaction patterns
• Device Information: IP address, browser type, operating system
• Log Data: Access times, error logs, performance metrics
• Analytics Data: Conversation metrics, response times, conversion rates

3. How We Use Your Information

We use the collected information for:

• Service Delivery: Provide and maintain the platform, enable communication features
• Customer Support: Respond to inquiries, troubleshoot issues, provide assistance
• Platform Improvement: Analyze usage patterns, develop new features, enhance user experience
• Communication: Send service updates, security alerts, promotional communications
• Billing: Process payments, manage subscriptions, send invoices
• Security: Detect fraud, prevent abuse, ensure platform security
• Compliance: Meet legal obligations, enforce our terms
• Analytics: Generate insights, create reports, measure performance

4. Data Sharing and Disclosure

4.1 Third-Party Services

We share data with third-party service providers:

• WhatsApp Business API: Meta Platforms for WhatsApp messaging
• Social Media Platforms: Facebook, Instagram for social media management
• Google Services: Google My Business API, Google OAuth
• Payment Processors: Secure payment processing
• Cloud Infrastructure: AWS/GCP for hosting and storage
• Analytics: Usage analytics and monitoring tools

4.2 Legal Requirements

We may disclose information if required by law, court order, or to protect our rights and safety.

5. Data Security

We implement security measures to protect your data:

• Encryption in transit (HTTPS/TLS) and at rest
• Secure authentication with password hashing
• Regular security audits and updates
• Access controls and role-based permissions
• Secure API authentication (API keys, OAuth 2.0)
• Regular backups and disaster recovery procedures

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your data within 30 days, except where required to retain it by law.

7. Your Rights

You have the right to:

• Access: Request copies of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (right to be forgotten)
• Portability: Receive your data in a structured format
• Objection: Object to certain data processing activities
• Restriction: Request limitation of data processing
• Withdrawal: Withdraw consent at any time

To exercise these rights, contact us at privacy@cyberix.com.co

8. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for platform functionality
• Authentication: Maintain your logged-in session
• Preferences: Remember your settings and choices
• Analytics: Understand how you use our platform

You can control cookies through your browser settings.

9. International Data Transfers

Your data may be transferred to and processed in countries other than Colombia. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

13. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.