Terms and Conditions

1. Acceptance of Terms

By accessing and using Cyberix ("the Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Cyberix provides a comprehensive communication and business management platform that includes:

• WhatsApp Business API integration and messaging
• Multi-channel conversation management (WhatsApp, Facebook, Instagram)
• Automated workflows and chatbot creation
• Customer relationship management (CRM)
• Google My Business integration and review management
• Social media management and scheduling
• Message template creation and management
• Analytics and reporting tools
• Team collaboration features
• Customer data management and segmentation

3. User Accounts

3.1 Registration

You must register for an account to use our services. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Use of Platform

4.1 Permitted Use

You may use the Platform only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Platform in any way that violates any applicable laws or regulations
• Send spam, unsolicited messages, or violate anti-spam laws
• Impersonate or attempt to impersonate Cyberix or any other person or entity
• Engage in any conduct that restricts or inhibits anyone's use of the Platform
• Use automated systems to access the Platform without authorization
• Attempt to gain unauthorized access to any portion of the Platform

4.2 WhatsApp Business Policy Compliance

When using WhatsApp Business features, you must comply with WhatsApp's Business Policy and Commerce Policy, including but not limited to:

• Obtaining proper opt-in consent from recipients before messaging
• Respecting the 24-hour customer service window
• Using approved message templates for notifications
• Not sending prohibited content or engaging in prohibited activities

5. Data and Privacy

Your use of the Platform is also governed by our Privacy Policy. By using the Platform, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

6. Subscriptions and Payment

6.1 Subscription Plans

We offer different subscription tiers (Basic, Pro, Enterprise) with varying features and pricing. Detailed information about each plan is available on our pricing page.

6.2 Billing

Subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as expressly stated in these Terms.

6.3 Auto-Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You can manage your subscription settings in your account dashboard.

7. Intellectual Property

The Platform and its entire contents, features, and functionality are owned by Cyberix and are protected by copyright, trademark, and other intellectual property laws.

8. Limitation of Liability

To the maximum extent permitted by law, Cyberix shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the Platform.

9. Termination

We may terminate or suspend your account and access to the Platform immediately, without prior notice, for any reason, including if you breach these Terms.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date.

11. Contact Information

If you have any questions about these Terms, please contact us at: